Information and Advice

Throughout the Coronavirus epidemic you can access all the information you need through:

  • Our 9am-5pm FREEPHONE line on:  0800 980 0501 connecting you with our Support Network Officers, our Advice and Advocacy Team and our SCI Nurses.
  • Regularly developed and updated information, advice and support in relation to Coronavirus and SCI people from our experts and specialist nurses
  • Regular updates on anything that is advised by statutory bodies that is relevant to you and your SCI.

What if I am admitted to hospital

If you are admitted to hospital as an emergency,  an Emergency Care Plan can help to ensure that you get the right care.  Our SCI Nurse Specialists will help you to complete a plan to ensure that you have one prepared in advance should the need arise.  To request this support please fill in a referral form  or call 0800 980 0501. More information about our Emergency Care and Personal Care Plans.

SIA, working with partners and allies, has successfully lobbied the government to change the Covid-19 Hospital Visitor Guidance to ensure that people are able to have their PAs accompany them if they need to go into hospital for any reason during the pandemic. Link to the updated guidance.

Care arrangements

  • How does my PA get tested for Coronavirus?
  • NHS Continuing Healthcare –  information about the impact of the COVID-19 emergency measures on NHS CHC.
  • SIA continue to engage with the Department of Health to obtain the government’s most up to date advice for those in receipt of a social care package during the Coronavirus outbreak. These FAQ’s on the Department of Health website may help address some of the concerns our members are experiencing, particularly around supermarket shopping and who can provide care if a PA is off sick.
  • The Department of Health and Social Care has published specific guidance for people who buy care and support through a direct payment, as well as Local Authorities, Clinical Commissioning Groups and those who provide care and support. There’s also a Q&A document, that directly responds to questions and concerns previously raised by direct payment holders, personal assistants, and charities and organisations that support them.

For Healthcare Professionals

We are now able to offer Trusts and healthcare organisations the opportunity to increase their staff’s knowledge of SCI by offering live virtual education sessions via Zoom, facilitated by members of our team of SCI Nurse Specialists and arranged for a date and time convenient to you. All education is CPD accredited, and delegates will receive a pack of electronic materials to support the information provided in the sessions.  More details.



We will continue to offer additional real-time advice from government, ourselves or partners through our Facebook and Twitter pages.

Return to Coronavirus and SCI.