Our trusted partners

Premium Care Solutions

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We’re recognised nationally for our expertise in planning and providing the very best complex care for adults and young persons with spinal cord injuries and have over 20 years experience supporting SCI people to live the best possible life after injury. Our approach is ‘person centred’, meaning that we adapt and work with each individual’s needs. We don’t use a ‘one size fits all’ approach.

Having worked closely with SIA for many years and seeing first hand the excellent support that the SIA offers,  we’re delighted to have been chosen by SIA as a trusted care partner. We are delighted to be working with SIA as partners, to provide expert support to those with spinal cord injuries who are looking to to receive the best possible complex care while maintaining their independence.

Click the link below to get in touch now, and find out more about how we can help.


Why choose us

‘Enabling clients and their families to live as independently as possible at home’

Finding a complex care provider that can provide specialist care while giving the person the freedom to manage their own life, living their life is daunting.

We recognise that every client is different, and each of our packages of care is designed specifically for each person, with tailored 24-hour support seven days a week (or less as required). Our care services are nurse-led and delivered flexibly and compassionately as agreed with each client to meet their specific needs.

Our services

Client choice is at the centre of what we do from full client involvement in recruitment of support staff and their training, to understanding what’s important to the client and their family.

As a firm, we offer expert care to all of our clients, based on:

  • Over 20 years’ expertise in working with clients with spinal cord injuries and complex conditions
  • Individually-designed packages of care tailored to meet the needs of each individual
  • Nurse-led clinical oversight of each package with in-house pharmacist and occupational therapist support
  • Support when a client or care staff need it, with our dedicated 24-hour on-call service

To find our more about the services that we offer, and how they can tailor a package of care to support you to live a fulfilled live after injury, visit their website here.

Read our client testimonials below and find out how PCS helped them rebuild their lives after injury.

Laura’s story

“My car accident happened in October 2018 just 4 days after my 21st birthday. I count myself lucky to still be here and owe my life and will be every thankful to the Air Ambulance and NHS staff. I spent 10 months in hospital following my accident. I have been paralyzed from my chest down.

“Having a spinal cord injury is hard I am not going to lie. It has turned my life upside down, but I am not going to let that stop me from doing things that I love and am passionate about. Yes things must be done very differently now, but with my determination, support from close family and my support workers, who are with me 24/7, I have been able to achieve so much in the last two years.

“While I was in hospital my case manager highly recommended PCS and put me in touch with Jin to support me. On meeting, we talked about being discharged from hospital and everything that would need to be in place before I could go home. PCS took all the stress away from me by sorting out my care package which is tailored to me with staff that are local to where I live.

I personally want to thank PCS, and Jin, for not just treating me as a client but as a part of a family.  In the 2 years I have been with PCS, they have made it possible for me to have as much of an independent life as I can. I do have challenges on a daily basis and yes some days my spinal injury will not allow me to do the most basic of things that other people take for granted.  PCS understands that at the end of the day, I am a typical 23-year-old who has a life to live the best way I can.”

Laura, 23, C2-C6 incomplete spinal cord injury

Client A’s story

“The team at Premium Care Solutions are experienced and knowledgeable, but also really caring and compassionate. They help me to develop my own package of care, and supported me to recruit the right carers, that fit my lifestyle and what I need as an individual. They have really high standards, and are always so prompt and efficient: they always make sure everything I need is provided.” 

PCS client, C3–C4 incomplete spinal injury 

Meet the team

Jin Garcha

Clinical Director

If you are currently looking for support with specialist complex care and live in the East of England, East Midlands, West Midlands, or Wales, please contact me and I will be very happy to discuss the processes involved, and how we may be able to help you. 

Jin is a registered nurse of 30 years, spending 10 of those years in intensive care wards. She’s spent the last 20 years specialising in setting up tailored care packages for people with spinal cord injuries.

If you have any questions about how we can support you, please do call, or email, and I will be very happy to chat.

Neelam Kaur-Gupta

Head of Business Development

If you are currently looking for support with specialist complex care and live in London, the Southeast, or Southwest, please contact me and I will be very happy to discuss the processes involved, and how we may be able to help you. 

Neelam has spent almost her entire career working with individuals with complex care needs, care professionals and commissioners of care packages. Neelam has a wealth of experience in providing advice and support to individuals who need care services (as well as to Case Managers and Commissioners) both in terms of implementing new packages of care, but also ensuring that the individuals that PCS work with receive the right support from the point of injury right through to being supported at home with packages of care that are actually tailored just for them.

Neelam has been with PCS since 2015 and has been proud to witness the company grow and develop from strength to strength.

Kelsey Byers

Regional Manager - North

If you are currently looking for support with specialist complex care and live in the Northeast, or Northwest, please contact me and I will be very happy to discuss the processes involved, and how we may be able to help you. 

Kelsey has worked with adults and young persons with complex care needs since 2012. Kelsey joined PCS in 2015 and through demonstrating her skills, experience and client centred approach to her work, Kelsey is now PCS’s Regional Manager for the North.

Kelsey has hands on experience supporting SCI, neuromuscular conditions as well as  tracheostomy (both invasive and non-invasive) ventilated clients. She has also worked with CCG’s and Case Managers to facilitate successful hospital discharges and establishing complex care packages in the community.

Kelsey works alongside the support workers for each of her clients to ensure that the highest standard of care is being delivered and forms good relationships with all involved in making her clients’ quality of life the best it can be.

Amrit Dehal

Managing Director

Amrit is a qualified solicitor who, alongside Jin, established PCS to work with individuals with spinal cord injuries, neuromuscular and neurological conditions. With a background in law, Amrit has found that working with clients and their families, hearing of their experiences first hand and witnessing their progress has been really rewarding.

Kerry Demir

Operations Manager

Although having just joined PCS in March 2020, Kerry has been a registered adult nurse for 12 years, having gained her initial experience in general medicine and orthopaedics. Kerry now specialises in the set up and management of care packages for complex care clients with spinal cord injuries, brain injuries and clients needing tracheostomy and ventilator support.

Francesca Willson

HR Manager

Fran joined our team in July 2019. She has 15 years’ experience in HR, starting her career in the care sector before moving to the security industry. Fran has two young children that keep her very busy, and enjoys spending her precious free time with her family, as well as dining out and keeping fit.