Our Impact – 2019/2020

Our Impact – 2019/2020

We’re proud to share with you our Annual Report 2019/2020, which gives an insight into the breadth of support we delivered last year to the spinal cord injury (SCI) community.

The voice of our service users is crucial and that is why this year we’ve shared the experiences of those we’ve supported in our report. Their heartfelt thoughts and feelings demonstrate how important SIA’s expertise has been to each of them.

Whether it’s peer support from our SCI staff who can give practical advice and positive insight, advocating on behalf on someone with an SCI to defend their rights or improving patient care through our SCI Nurse Specialist service, we’ve shared their stories under the strands of information, advocacy and support.

Our workforce of 49 employees and 252 volunteers delivered our vital services to a membership of more than 12,000 people. Whatever their connection to SCI – whether it be personal or professional – we ensured that everyone who needed to access expert information, advice and support was able to do so when they needed it most.

Here are some of the key stats from this year’s report:

  • 1,589 enquiries were addressed by the Advice Line. Around one caller in every six was referred to our Advocacy service for more in-depth support on topics including disabled facilities grants, travel issues and car parking.
  • 4,337 support sessions were provided to SCI people in hospitals, NHS specialist SCI Centres, out in the community and in people’s homes.
  • 1,308 support sessions were provided to families and friends of SCI people in hospitals, NHS specialist SCI Centres, out in the community and in people’s homes.
  • 337 new referrals were made to our SCI Nurse Specialist service and supported SCI people a total of 1,404 times during the year.
  • 567 healthcare professionals attended CPD-accredited education and training sessions delivered by the SIA Academy.
  • 252 volunteers supported the Charity, contributing 5,553 hours of support. 83 of our volunteers have an SCI.
  • 196 people received Continuing Healthcare Casework support that specifically met their needs to live independent lives within the limits of their disability.
  • 85 people received Social Care Casework support that specifically met their needs to live independent lives within the limits of their disability.
  • 141 telephone counselling support sessions were provided to SCI people and their families and friends.

You can read our Annual Report here and we’d like to take this opportunity to thank our supporters, fundraisers and partners who enable us to continue to provide our vital services. Dr Rupert Earl, Chair of Trustees said, “Please keep supporting us in whatever way you can. We are
committed to expanding our reach and raising our voice to drive change and deliver support to those who need it most. Your ongoing commitment will get us closer to that vision of a fulfilled life for everyone affected by SCI.”

If you or anyone you know needs support, call our Support Line on 0800 980 0501.