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SIA is committed to delivering a high standard of service to all of our supporters. We follow guidance on fundraising given by the Charity Commission, the Fundraising Regulator and the Institute of Fundraising.
We are committed to delivering those high standards by complying with the principles set out in The Fundraising Promise.
Anyone who receives a fundraising message from SIA, regardless of whether or not they choose to respond to it, is entitled to ask questions, raise concerns or make a complaint.
If you want to raise an issue about our fundraising, please contact our Supporter Care Co-ordinator by phone on 01908 208541 or by email Or you can write to us at:
SIA Supporter Care
2 Trueman Place
We aim to acknowledge or provide an initial response to all issues raised within five working days and we expect to do that most of the time. Sometimes, an issue raised may take longer to investigate than this. When this happens, we will give you an estimate of how long we think it will take us to resolve the issue. If you want a full copy of our Fundraising Complaints Policy, this is available from the Supporter Care Co-ordinator.
SIA is registered with the Fundraising Regulator, the national body set up to regulate charity fundraising activity. If you feel that we haven’t managed to resolve the issue to your satisfaction, you can ask the Fundraising Regulator to consider your complaint by contacting them:
- Through their website
- In writing to: Fundraising Regulator 2nd Floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH
- By phone on 0300 999 3407