Train Travel (powered wheelchair)

Train travel as a powered wheelchair user

Train travel can be a great way to travel locally, regionally, and internationally. 

The ability to enjoy all forms of travel is important for the wellbeing of all people with spinal cord injury/CES.  As a convenient alternative to car and bus travel, train travel allows you to be independent and return to work and leisure activities. However, it is important to plan ahead to prepare for your trip. Whilst there may be unexpected issues that come up, we hope the following information will help you get ready for your journey.

This page covers basic details about booking, managing your equipment and your personal care needs during train travel for further information download our Train Travel information sheet. 

Preparation and planning 

As a person using a powered wheelchair for the majority of the time, train travel is accessible with some preparation and planning. Think about:

• Your Needs: Think about your mobility, care, and assistance requirements.
• Book passenger assistance: Arrange support in advance to ensure help throughout your journey.
• Wheelchair navigation: Be ready for ramps, lifts, uneven surfaces, and busy areas.
• Onboard access: Plan how you’ll reach ticket machines and toilets.
• Door-to-door planning: Think about the full journey, including station access and transfers.
• Station Arrival: Plan your arrival time and check parking options if needed.
• Battery check: Make sure your wheelchair or power device has enough charge for the whole trip, including the return.
• Use travel apps: Try apps like National Rail’s Passenger Assist or TfL Go to plan your route.
• Look for accessibility information: Search for terms like “step-free access to train,” “platform,” or “from street.”
• Use Journey Planners: Tools like Google Maps and National Rail’s accessibility resources can help.

Passenger assistance services overview

Passenger assistance services provide crucial support for disabled travelers during their train journeys. ​

• Assistance can be booked online, via app, or by phone, ideally at least 2 hours before travel. ​Passenger Assist allows you to request an assistance booking in advance either on line or phone
• Travelers can also request help upon arrival at the station. ​
• It is recommended to book assistance alongside ticket purchases for convenience. ​
• Staff are available to help with boarding and disembarking from trains. ​
• Any train company can also organise assistance for your entire journey, even if you are travelling on multiple services. You tell them where you want to travel and your needs are. They can help book your assistance and tickets (tickets only if by phone)

You can also visit a Ticket Office to buy your ticket and book assistance – If possible, go to a staffed station ticket office, where they can do this in one step. You can do this on the day or in advance.

Rights and problem-solving strategies

It is frustrating and highly inconvenient when things don’t work. When there’s no ramp, or a lift is out of order, it can make you feel angry and stressed and it can ruin your day. Understanding rights and having strategies in place can help manage unexpected travel issues.

Our Train travel information sheet contains a list of helpful practical and coping strategies.  Click on the link below to download a copy.