Fighting your corner
Talk to us on the phone
We’re on the end of the phone to guide you through whatever it is you’re experiencing or need help with. And it doesn’t matter whether you’re new to the spinal cord injury community or have a loved one who has been injured for years because our support line is a fantastic source of information, help and guidance for all.
Our freephone line is open for your call on Monday to Friday . It is your gateway to all our other services and means our experienced staff can signpost you to the services you need, whether our own or those of our partners.
If you prefer to contact us by email, you can do so at [email protected].
“The SIA helpline was really good, and had great knowledge of the service that I needed. I am very appreciative and satisfied with the advice that’s been given to me.”
Advanced notice of support line closures:
- Our support line will be closing at 1pm on Thursday 5 December, and reopen at 10am on Friday 6 December.
- Our support line will be closing at 4pm on Monday 23 December and will reopen at 10am on Thursday 2 January 2025. Please note that no-one will have access to messages until this time.
If you have an urgent issue, please contact emergency services.
- For clinical issues, your local health care provider.
- For care issues – your local authority or ICB/CCG.
- Concerns as to personal safety – the Samaritans on 116 123.
We’re in your corner
Our advocacy team is here to help you to navigate the processes and ensure you get the quality care you deserve. We will provide advocacy and representation if you are refused or given inappropriate support. Our team can support you at meetings and assessments for NHS continuing healthcare and guide you through discussions with local authorities for social care provision. Our support and advice can help transform your options.
For further information, please get in touch with the advocacy team by emailing [email protected].
“Spinal Injuries Association advocacy team have been a lifeline to me and I can’t praise what they have done enough. The case workers worked continuously to get the case reassessed and I couldn’t have gone on without them.”