Trams are a popular way to get around in towns and cities and can be a convenient, affordable alternative to car or train travel. They offer level access at many stops, frequent services, and step-free boarding.
This webpage provides information for people with spinal cord injury (SCI) and Cauda Equina Syndrome (CES) when using tram systems. We’ll explain how to plan your tram travel, book tickets, and manage your equipment and personal needs during your journey.
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Whether you use a wheelchair full-time, or part-time with walking aids, tram systems are generally designed to make travel safe and straightforward. Planning ahead will help your journey go smoothly. Here are some things to think about when planning a journey by tram.
> Most modern tram systems in the UK are accessible, with low-floor trams and level boarding at stops.
> Platforms may still vary – check the website of your local tram operator for detailed access information. Allow extra time for reaching the platform – some stops may involve slopes, crossings, or lifts.
> Check in advance if your local tram stops are step-free and have lifts if needed. Tram services’ websites or AccessAble guides are useful sources of information.
> If you drive, check whether there are Blue Badge bays at tram park & ride sites.
> Some tram systems require you to buy a ticket before boarding, using a ticket machine, app, or smartcard.
> Contactless payment is accepted on many networks – a good option if you find reaching a machine difficult.
> There is usually a dedicated wheelchair space, on trams, which may only accommodate one or two wheelchairs per carriage. If the space is taken, you may need to wait for the next tram.
> If you are new to tram travel, try a short, local journey first to get used to boarding and seating.
Think about …
> How steady you feel when standing on a moving tram?
> Are you able to walk a short distance to a seat, or would it be safer to ask the driver to wait while you sit down?
> If your walking distance is limited, consider using a wheelchair or mobility aid for longer journeys or busy times.
> Pack a bag with personal care supplies (catheters, leg bags, wipes, gloves), spare clothing, and any medication.
> Think about journey length and timing to plan your care routine to fit with this where possible.
> Most tram services do not have toilets on board. Check where accessible toilets are available along your route or at your destination.
For most accessible toilets, you’ll need a RADAR key
For longer days out, check Changing Places toilets along your route
If you can walk short distances, consider whether you could use station or nearby toilets if needed. Consider whether steps or walking distances would make this difficult.
Preparing to travel
> Think about your energy levels, balance, and walking distance when deciding whether to take a wheelchair or walking aid.
> Some tram systems allow mobility scooters if they meet size and weight limits – always check in advance.
During the journey
> All wheelchair users must position their chairs in the marked wheelchair space and apply brakes.
> Some operators provide a strap or support bar for extra stability.
If your mobility is limited, a small aid like a folding stick or rollator might make tram boarding easier and help with balance. Consider bringing a wheelchair if you plan a full day out to reduce fatigue.
Most tram systems operate on a ‘buy before you board’ rule. You can buy tickets at machines on the platform, via a mobile app, or with a smartcard. Staff are usually available at larger interchanges to help if needed.
TIP! If reaching ticket machines is difficult, using a mobile app or contactless card may be easier.
TIP! Step carefully onto the tram, using handrails if available. Ask the driver to wait until you are seated if you feel unsteady.
> Always position your wheelchair in the designated space and apply brakes.
> Keep mobility aids (sticks, crutches, walkers) close to you so they don’t become a trip hazard.
> Hold onto handrails when walking to or from your seat, as trams can start moving quickly.
> Store bags securely on your lap or under your seat, not in the aisle.
> If you feel unwell or unsafe, alert the driver or use the emergency intercom.
TIP! Choose a seat near the door to minimise walking distance. Keep your walking aid within easy reach.
> Use maps and apps to check accessibility at your destination stop.
> Plan ahead for onward travel: taxis, buses, or walking routes.
> Think about return travel, especially at peak times when wheelchair spaces may be full.
> Always have a backup plan if you face disruption (e.g. an alternative stop or different tram line).
> Check live updates on the operator’s app or website.
> Position yourself near the wheelchair symbol on the platform where the accessible doors stop.
> If walking with aids, allow extra time to board safely.
> If in a wheelchair, don’t hesitate to ask politely if someone is in the designated space.
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